At Penrose Living, we aim to make paying for your furniture and home furnishings simple and straightforward.
This policy explains how payments are handled when you place an order through our online store.
Accepted Payment Methods
The payment methods available to you will be displayed at checkout. Please select from the options provided when placing your order.
We do not recommend sending payment details directly by email or through messaging services.
Payment Processing
Payment must be completed using an available payment method at checkout.
Your payment may be processed by a third-party payment provider. Where applicable, your payment information will be handled in accordance with the provider’s terms and privacy practices.
Prices and Currency
Product prices and any applicable delivery charges will be displayed before you complete your purchase.
Please review your order total carefully at checkout before submitting your payment.
If applicable taxes or additional charges apply, these will be shown in accordance with the requirements of the checkout and relevant law.
Order Confirmation
After placing an order, please check your email for your order confirmation.
If you do not receive a confirmation or believe there is a problem with your payment, contact us before attempting to place the same order again to help avoid duplicate orders or payments.
Failed or Declined Payments
If your payment is declined, please check your payment details or contact your bank or payment provider for assistance.
You may also try another payment method offered at checkout.
An order may not be processed until the required payment has been successfully completed.
Refunds
Where a refund is due, it will be handled in accordance with our Returns & Refunds Policy and applicable consumer law.
Refunds will generally be issued to the original payment method, subject to applicable legal requirements and the payment provider’s procedures.
Processing times may vary depending on your bank or payment provider.
Payment Security and Privacy
We take the handling of customer information seriously. Payments made through our secure checkout may be processed using our payment providers or other payment providers enabled in our store.
Payment information is handled in accordance with the applicable provider’s processes and our Privacy Policy.
Contact Us
If you have a question about a payment or an order, please contact us:
Email: info@penroseliving.co.uk
Penrose Living
United Kingdom