30-Day Returns & Refunds Policy

At Penrose Living, we want you to feel confident when shopping for furniture and home furnishings. If something isn’t right with your order or you change your mind, we’re here to help.

Please read our returns policy below before requesting a return.

1. Our 30-Day Returns Policy

We offer a 30-day returns window for eligible purchases, subject to the conditions of this policy.

To request a return, please contact us within 30 days of receiving your order. We’ll explain the applicable return arrangements and next steps.

Some products or circumstances may be subject to legal exceptions. Your statutory consumer rights remain unaffected.

2. How to Request a Return

To start a return:

1. Email info@penroseliving.co.uk.

2. Include your order number and the item you wish to return.

3. Tell us why you would like to return the item.

4. Wait for our instructions before arranging shipment or collection.

For larger furniture items, please contact us before arranging transport, as return arrangements may differ.

3. Condition of Returned Items

If you change your mind, please take reasonable care of the item while deciding whether to keep it.

You may inspect goods as reasonably necessary to establish their nature, characteristics and functioning. Where permitted by law, you may be responsible for any diminished value caused by handling beyond what is necessary for that inspection.

Please retain the original packaging where practical to help protect furniture during return transport.

4. Return Shipping Costs

Return costs depend on the reason for the return and the applicable legal requirements.

For eligible change-of-mind returns, you may be responsible for the direct cost of returning the item if you were properly informed of this before purchase.

If an item is faulty, damaged or not as described, different legal requirements may apply. Please contact us so we can review the issue and explain the appropriate arrangements.

5. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue and photographs where possible. We’ll review your enquiry and advise you on the next steps in accordance with your statutory rights.

6. Refunds

Where a refund is due, it will be processed in accordance with applicable consumer law and the terms of the relevant return.

Refunds will generally be made to the original payment method unless you expressly agree otherwise. For statutory cancellation rights, applicable rules may allow us to wait until we receive the goods back or receive evidence that they have been sent back, whichever occurs first.

Your bank or payment provider may take additional time to make the refunded funds available.

7. Items That Cannot Be Returned

Some goods may be excluded from statutory cancellation rights under applicable law, for example certain personalised or made-to-order items, depending on the circumstances.

Any exclusions under our voluntary 30-day returns policy will be explained clearly before purchase. Nothing in this policy removes any legal rights you may have concerning faulty or misdescribed goods.

8. Your Statutory Consumer Rights

This 30-day returns policy is intended to provide an additional benefit and does not replace or restrict your statutory consumer rights.

If your goods are faulty, not as described or otherwise do not meet the requirements of applicable law, you may have separate legal remedies.

9. Contact Us

For returns, refunds or questions about an order, please contact:

Email: info@penroseliving.co.uk

Please include your order number to help us assist you.

Penrose Living
United Kingdom